Returns Policy
At VAUXCENTRE, we want you to be completely satisfied with your purchase. If you need to return an item, please read our policy carefully.
Return Period
You have 30 days from the date of purchase to return an item. Unfortunately, we cannot offer refunds or exchanges if more than 30 days have passed since your purchase.
Return Eligibility
To qualify for a return:
-
Items must be unused and in the same condition you received them.
-
Items must be returned in their original packaging.
-
Programmable electrical parts (e.g., ECUs, Body Control Modules, Instrument Clusters, CIM Modules, Fuse Boxes) are non-returnable and exempt from refunds or exchanges.
Non-Returnable Items
The following are not eligible for return:
-
ECU units
-
Body Control Modules
-
Instrument Clusters
-
CIM Modules
-
Fuse Boxes
(Any programmable electrical parts)
Return Process
-
Please do not send your purchase back to the manufacturer.
-
To complete your return, include your receipt or proof of purchase.
-
Mail your return to:
Vauxcentre Ltd
Tonbridge Road,
Romford, RM3 8BF
United Kingdom
Refunds
-
Once we receive and inspect your return, we will email you to confirm receipt and notify you if your refund has been approved or rejected.
-
Approved refunds will be processed and credited to your original payment method within a few days.
-
Shipping costs are non-refundable.
- If you return a part that you no longer require, a £5 deduction will be made from your refund to cover original shipping and handling costs.
Partial Refunds
Partial refunds may be granted if:
-
The item is not in its original condition, is damaged, or missing parts not due to our error.
Late or Missing Refunds
-
If you haven’t received your refund, please first check your bank account again.
-
Contact your credit card company or payment provider, as refunds may take some time to process.
-
If you still haven’t received your refund, please contact us at:
📞 01708 384720
Return Shipping
-
You are responsible for the cost of return shipping.
-
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
-
Delivery times for exchanged products may vary depending on your location.
Sale Items
Only regular priced items are eligible for refunds. Unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same item, please email us at:
📧 admin@vauxcentre.co.uk
Then send the item to the address above.
Gifts
-
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the returned item’s value.
-
If the gift was sent to the gift giver first, the refund will be sent to them, and they will be notified of your return.